Your Security Code or Security Question is a critical credential used for account protection and domain management operations. If you have forgotten it or need to reset it for security reasons, you can request a reset through Tickets & Feedback.

Step-by-Step Instructions:

1. Log into your NameMart Member Center

2. Navigate to Tickets & Feedback

3. Select the Correct Ticket Type and Category

Ticket Type: Choose Account Management

Ticket Category: Choose Reset Security Code or Reset Security Question

4. Complete the Identity Verification

For security purposes,  two (2) of the following three (3) verification items at least are required to complete:

Security Question

Security Code

Email Verification

If You Cannot Complete Two Verification Items

If you are unable to complete any two of the above verification methods, please provide the following alternative materials for manual review:

A payment screenshot (not the recharge record in the member center) -  make sure the payment date, amount, and payment method are clearly visible.

Your historical frequently used IP addresses – at least one IP address that you have used to log in.

Our support team will verify your identity based on the provided information. Your Security Code or Security Question will be reset after successful verification.

Need further assistance? Contact our customer service team via the Ticket or live chat.